We guarantee our products for life against defects in manufacturing and workmanship. If you experience a manufacturing defect, you can return your item to us for repair or replacement. If your item arrives and it is defective or is not as described, you can return it for a full refund or exchange within 30 days of receipt of the item. Please note that due to variations in how colors display on computer screens, color variations do not fall under this category.
We have a lifetime repair and replacement warranty for damaged or defective items. If your product fails due to a manufacturing defect, we will repair it without charge or replace it. Only original, unaltered items are covered. This warranty does not cover normal wear and tear, chewing, damage caused by accidents, or the natural breakdown of colors and materials over extended time and use. Small nicks to the soft, outer PVC coating of biothane can occur under normal use and are not covered under warranty. Biothane is not chew proof. Please do not leave your dog unattended while wearing a biothane leash. Although chewing is not covered under our warranty, if your dog chews and damages your leash, please contact us. We may be able to repair it for a reasonable rate, or offer you a discount on a replacement item.
Changes to orders already placed: if you would like to request a change to an order that you have already placed, or if you would like to cancel your order, please contact us as soon as possible after you place the order, and no later than 24 hours after placing the order. Please read our product descriptions carefully prior to placing your order, and don't hesitate to contact us with any questions. All Pre Made items are final sale and not eligible for return or refund.
Returns and exchanges are accepted within 30 days of receipt of the item. The item must be in unused, saleable condition. Because each product is custom made to order, we charge a 15% restocking fee on all return and exchange orders. Your refund or exchange will be processed upon receipt of the returned item, minus the restocking fee and the return shipping fee.
For return or exchange inquiries, please Contact Us, and include your name and order number in the message along with a brief description of the issue. For warranty inquiries, please email us at firstname.lastname@example.org and include your order number or the email address associated with your order, along with clear photos of the damage in question. Please do not return items without contacting us.