Each of our items are custom made to order - we do not carry inventory. That means that depending on order volume and season, your item(s) may take up to one week to ship. You will get an email confirmation with a tracking number when your order has shipped. All orders are shipped via USPS. Please note that once your order is shipped, we cannot provide additional information beyond what is available to you through USPS tracking.
If your order does not arrive (and is still marked "In Transit" or "Pre Transit) within 21 days from the ship date, please contact USPS to file a claim. If your package is marked "Delivered" but you do not receive it, please wait a day or two to see if the package shows up. If it does not, you will need to contact your local post office and your local police department to file a stolen mail claim. Please note that we cannot replace packages marked as delivered by USPS.