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Free US Shipping Over $85 Current production lead time 2 weeks


What are your leashes made from?

Our leashes, collars, and accessories are made from a material called BioThane. BioThane is a woven polyester webbing with a soft PVC coating. It’s durable, lightweight, waterproof, odor proof, antimicrobial (stink prood), and easy to clean. It is an ideal material for working with dogs as it does not absorb water, dirt, mud, or odor - no more dirty, stinky rope, webbing, or leather leashes! BioThane is softer, more supple, and easier to grip than nylon, making leash burn less likely. It’s easier to maintain and more affordable than leather. BioThane comes in a variety of vibrant colors and different widths so the options for customization are endless!

What size + length should I order?

We have a comprehensive blog post about sizing.

What custom options should I add?

Read all about our customization options in this blog post.

What hardware type should I choose?

Read about our different hardware options here and here.

What is a long line and how do I use one?

A long line is simply a leash that is longer than the "standard" leash length of 6 feet. It's a simple but incredibly versatile tool! Typically, you attach the line to the back of your dog’s harness and simply leave it on your dog during a sniffy walk, hike, beach romp, or training/play session. You can hold the line with slack, or, if leash laws allow and your dog's recall is reliable, simply drop it and let it drag, picking it up as needed. Long lines can be helpful for training recall and loose leash walking, or just for giving your dog a little extra room to sniff and move their body freely. You can also use a long line while traveling, camping, backpacking, or anytime you want to give your dog some extra freedom while keeping everyone safe. Learn more about long lines here.

Is BioThane chew proof?

No! Just like nylon, rope, webbing, or leather, BioThane is NOT chew proof and a determined dog will be able to damage or even chew all the way through the line. For this and other safety reasons, you should never leave your dog unattended wearing any leash or long line. If you need to tie your dog out for any reason, please use a line made expressly for that purpose, such as a cable.

How strong is BioThane?

BioThane is incredibly strong. The 3/8” (Small) width has a tested break strength of 375 lbs, the 1/2” (Medium) width has a break strength of 500 lbs, and the 3/4" (Large) width has a break strength of 750 lbs. You do not need to worry about an intact, undamaged BioThane line breaking, even with determined pulling from a large dog. That said, you are ultimately responsible for the safety of your dog and others, regardless of what equipment you use. Please inspect your leash and hardware regularly.

How do I clean my BioThane gear?

BioThane is a cinch to clean! Just rinse off and wipe down with a towel, or soak in a bowl of water with mild soap, clean gently with a sponge or a toothbrush, rinse thoroughly and towel dry. To sanitize your leash, wipe down with a sanitizing wipe or spray down and allow to air dry. 

If you work at a daycare or training facility where the lines are being used by multiple dogs, it is best to clean them often with a germicidal solution such as Kennel Sol. Dilute according to instructions, then spray, wipe, or dunk leashes in the solution and allow to air dry. Learn more about cleaning your gear here.

How do I clean and care for my leash hardware?

We use only solid brass, steel, or anodized aluminum hardware on our gear, all of which resist rust. Over time, however, dirt, grime, and salt can collect in the spring mechanism of a standard bolt snap, resulting in a “sticky” clasp. To fix this, first soak in soapy water and rinse the hardware well to get any larger pieces of dirt/grime out. Then drop a few drops of WD-40 or another penetrating oil inside the clasp where the spring is, and open and close the clasp repeatedly until it is moving more smoothly. If you spend a lot of time at the beach, salt water and sand will weather your hardware over time. Rinse your leashes well and air dry after every trip to the beach to help slow this process down.

How long will my order take to ship?

Each leash is custom made by hand to order. Our current production lead time is one to two weeks depending on order volume (this does not include shipping and transit time). During times of extremely high order volume, or in the case of a material backorder, your gear may take up to three weeks to ship. You will get an email confirmation and tracking number when your order has shipped. Please view the rest of our shipping policies here.

What’s your return policy?

Please view our return policies here. Please note that each piece of gear is hand made to order to your specifications. As such, we charge a 15% restocking fee on elective returns and exchanges. Please note that Pre Made + Sale items and personalized items including dog ID Tags and ID Tag Collars are NOT eligible for return unless we made a mistake on your order.

Do you wholesale to retailers?

Yes! We are happy to partner with retailers who share our vision of enhancing the lives of dogs and their owners. Click here to learn more.

Do you offer perks to Dog Professionals?

Yes! We have a Dog Professional Program where we offer a Pro Discount, bulk purchase discount, and other perks for verified R+/positive reinforcement dog professionals. To apply, fill out our Dog Pro Program application. After submitting the form, we will get back to you within 3 business days.

Do you have an Affiliate Program?

Yes! We have an Affiliate Program where you can set up a personalized discount code and earn a commission for each sale you refer to us. This is a great option for trainers, other dog professionals, bloggers, and social media accounts who would like to earn passive income while supporting a small business (us)! It's free and easy to apply. Learn more about our Affiliate Program and apply here.


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